Receptionist / Front Desk Officer

Receptionist / Front Desk Officer

Salary:              Negotiable and attractive

Registration:    Aug 03,2026- Aug 13, 2026

Location:          Addis Ababa

Reports To:       HR Manager

Number of People Required: 1

Key responsibilities

ü  Greets warmly and assist visitors, clients and customers upon arrival

ü  Receives and assist guests to the officer courteously and replies to queries by providing information while being as prudent as possible

ü  Answer phones from prospective customer and guest, taking messages and delivering same to concerns

ü  Responds to all guests or visitors’ questions and requests by forwarding phone calls to concerned person

ü  Handle client complies in consolation or connecting them with concerned managers as urgently as possible

ü  Assists visitors to leave message where the employee desires isn’t around and ensure that messages are received

ü  Manage and route incoming calls to the appropriate personnel

ü  Effectively communicates information to guest and internal staff

ü  Handles inquire and provide information about the organization’s service

ü  Ensures proper sign-in procedures for visitors and issue victors’ badges

ü  Direct victors to the relevant person or département

ü  Provides excellent customer service, addressing inquires and concern

ü  Maintain a professional and friendly manner at all times

ü  Maintains accurate and Up To Date record of visitors logs calls and appointments

ü  Contribute to the organizational and maintenance of officer filling system

ü  Organize the document at the reception are regularly displays relevant and useful information for the attention of guests and visitors

ü  Makes appointment for staff and reminding them of approaching appointments

ü  Ensure urgent message are followed up accordingly by the staff member concerned

ü  Makes official phone calls on behalf of executive members and senior managers

ü  Maintains an attractive, pleasant neat front desk area

ü  Update staff contacts sheet on any changers as requires

ü  Assist with administrative and clerical tasks as needed

ü  Report any telephone faults to the IT officers or Ethio- telecom for immediate maintenance

ü  Prepare periodic reports and submitted to immediate supervisor

ü  Perform other similar activities as signed by her/his immediate Supervisor