Contract Admin and customer relationship manager

Contract admin and customer relationship manager 

Salary:             Negotiable 

Registration:   Aug 02,2026- Aug 14,2026

Location:         Reality Real Estate, Addis Ababa

Key Responsibilities

Contract Administration

• Prepare, draft, review, and manage sales agreements and related contractual documents in compliance with company policies and legal requirements. 
• Facilitate the timely review, approval, and signing of agreements. 
• Coordinate with legal advisors and internal departments to ensure smooth contract processing and execution. 
• Maintain complete, accurate, and organized records of contracts, amendments, renewals, cancellations, and related correspondence. 
• Monitor contract milestones, payment schedules, and deadlines to ensure timely fulfillment by all parties. 
• Handle contract amendments, renewals, and cancellations as required. 
• Draft and process official letters related to payments, delivery requests, and other client-related matters. 

Customer Follow-up & Relationship Management

• Serve as the primary point of contact for clients from initial inquiry through post-sale support. 
• Follow up with clients on outstanding payments and provide regular status reports to supervisors. 
• Ensure clients clearly understand contract terms, payment schedules, project updates, and delivery timelines. 
• Respond promptly and professionally to customer inquiries, concerns, emails, and phone calls. 
• Provide updates on project progress, after-sales services, and delivery schedules.  
• Gather customer feedback to improve service quality and customer satisfaction. 
• Build and maintain strong client relationships to encourage repeat business and referrals. 
• Assist in preparing reports related to contract status, sales progress, payment follow-ups, and customer satisfaction metrics. 
• Ensure all contracts and related activities comply with legal requirements and company policies.