:   Contract Admin and Customer Relation Officer

Salary:              Negotiable and attractive

Registration:    Aug 03, 2026- Aug 13,2026

Location:          Addis Ababa  

Number of People Required: 2

Key Responsibilities

Contract Administration

• Prepare, draft, review, and manage sales agreements and related contractual documents in compliance with company policies and legal requirements.
• Facilitate the timely review, approval, and signing of agreements.
• Coordinate with legal advisors and internal departments to ensure smooth contract processing and execution.
• Maintain complete, accurate, and organized records of contracts, amendments, renewals, cancellations, and related correspondence.
• Monitor contract milestones, payment schedules, and deadlines to ensure timely fulfillment by all parties.
• Handle contract amendments, renewals, and cancellations as required.
• Draft and process official letters related to payments, delivery requests, and other client-related matters.

Customer Follow-up & Relationship Management

• Serve as the primary point of contact for clients from initial inquiry through post-sale support.
• Follow up with clients on outstanding payments and provide regular status reports to supervisors.
• Ensure clients clearly understand contract terms, payment schedules, project updates, and delivery timelines.
• Respond promptly and professionally to customer inquiries, concerns, emails, and phone calls.
• Provide updates on project progress, after-sales services, and delivery schedules.
• Gather customer feedback to improve service quality and customer satisfaction.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Assist in preparing reports related to contract status, sales progress, payment follow-ups, and customer satisfaction metrics.
• Ensure all contracts and related activities comply with legal requirements and company policies. 

Qualifications & Experience

• Bachelor’s degree in social Science field of study.
• Minimum of 3 years of relevant experience; prior experience in the real estate industry is an advantage.
• Proven experience in contract administration, executive assistance, administrative support, customer service, or sales support within the real estate.
• Strong understanding of real estate sales processes and contractual obligations.

Skills & Competencies

• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines effectively.
• Ability to handle confidential and sensitive information professionally.

Proficiency in Microsoft Office Suite and contract management software

Contract Administration

• Prepare, draft, review, and manage sales agreements and related contractual documents in compliance with company policies and legal requirements.
• Facilitate the timely review, approval, and signing of agreements.
• Coordinate with legal advisors and internal departments to ensure smooth contract processing and execution.
• Maintain complete, accurate, and organized records of contracts, amendments, renewals, cancellations, and related correspondence.
• Monitor contract milestones, payment schedules, and deadlines to ensure timely fulfillment by all parties.
• Handle contract amendments, renewals, and cancellations as required.
• Draft and process official letters related to payments, delivery requests, and other client-related matters.

Customer Follow-up & Relationship Management

• Serve as the primary point of contact for clients from initial inquiry through post-sale support.
• Follow up with clients on outstanding payments and provide regular status reports to supervisors.
• Ensure clients clearly understand contract terms, payment schedules, project updates, and delivery timelines.
• Respond promptly and professionally to customer inquiries, concerns, emails, and phone calls.
• Provide updates on project progress, after-sales services, and delivery schedules.
• Gather customer feedback to improve service quality and customer satisfaction.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Assist in preparing reports related to contract status, sales progress, payment follow-ups, and customer satisfaction metrics.
• Ensure all contracts and related activities comply with legal requirements and company policies. 

Qualifications & Experience

• Bachelor’s degree in social Science field of study.
• Minimum of 3 years of relevant experience; prior experience in the real estate industry is an advantage.
• Proven experience in contract administration, executive assistance, administrative support, customer service, or sales support within the real estate.
• Strong understanding of real estate sales processes and contractual obligations.

Skills & Competencies

• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills with high attention to detail.
• Ability to manage multiple tasks and meet deadlines effectively.
• Ability to handle confidential and sensitive information professionally.

Proficiency in Microsoft Office Suite and contract management software

Contract Administration

• Prepare, draft, review, and manage sales agreements and related contractual documents in compliance with company policies and legal requirements.
• Facilitate the timely review, approval, and signing of agreements.
• Coordinate with legal advisors and internal departments to ensure smooth contract processing and execution.
• Maintain complete, accurate, and organized records of contracts, amendments, renewals, cancellations, and related correspondence.
• Monitor contract milestones, payment schedules, and deadlines to ensure timely fulfillment by all parties.
• Handle contract amendments, renewals, and cancellations as required.
• Draft and process official letters related to payments, delivery requests, and other client-related matters.

Customer Follow-up & Relationship Management

• Serve as the primary point of contact for clients from initial inquiry through post-sale support.
• Follow up with clients on outstanding payments and provide regular status reports to supervisors.
• Ensure clients clearly understand contract terms, payment schedules, project updates, and delivery timelines.
• Respond promptly and professionally to customer inquiries, concerns, emails, and phone calls.
• Provide updates on project progress, after-sales services, and delivery schedules.
• Gather customer feedback to improve service quality and customer satisfaction.
• Build and maintain strong client relationships to encourage repeat business and referrals.
• Assist in preparing reports related to contract status, sales progress, payment follow-ups, and customer satisfaction metrics.
• Ensure all contracts and related activities comply with legal requirements and company policies.