Cabin Crew Supervisor

Cabin Crew Supervisor Jobs in Lusaka – Brilliance Executive Management Brilliance Executive Management is seeking a dedicated and experienced Cabin Crew Supervisor to join our team in Lusaka, Zambia. This full-time opportunity is ideal for professionals looking to advance their careers in aviation leadership.

The role offers a chance to lead cabin crew operations while ensuring compliance with safety and customer service standards, making it a prime opening among cabin crew supervisor jobs in Lusaka.

Role Overview:

• Cabin Crew Supervisor Jobs in Lusaka The Cabin Services Supervisor will oversee all aspects of cabin operations, including crew performance, regulatory compliance, and customer service excellence.
• Acting as a Senior Cabin Crew member, you will coordinate scheduling, training, welfare, and operational support to maintain safe and efficient flights.
• This position plays a critical role in enhancing onboard service delivery and fostering a positive work environment for the cabin crew team.
• Key Responsibilities Lead cabin crew during normal, abnormal, and emergency flight operations as the designated Senior Cabin Crew member.
• Ensure strict adherence to company policies, aviation regulations, safety procedures, and customer service standards.
• Monitor cabin crew performance, productivity, conduct, and professionalism, providing constructive feedback and improvement recommendations.
• Coordinate crew scheduling with Crew Scheduling personnel, managing availability, leave, manpower needs, and roster adjustments.
• Track crew qualifications, training validity, and regulatory compliance, initiating timely corrective actions to maintain readiness.
• Collaborate with the Operations Manager to identify and facilitate training programs, including initial, recurrent, and corrective training.
• Review safety and service reports, oversee corrective action implementation, and escalate urgent issues as needed.
• Support cabin crew welfare initiatives, resolve workplace conflicts, and promote effective communication within the team.
• Enhance onboard service quality and customer experience, addressing passenger concerns promptly and effectively.
• Contribute to workforce planning, policy development, and continuous improvement of cabin safety and service standards.
• Perform assigned administrative, operational, and supervisory duties to support organizational goals.
• Required Skills and Competencies Excellent communication, public speaking, and presentation skills.
• Strong leadership, negotiation, and conflict resolution abilities.
• Analytical thinking and deadline-driven mindset.
• Self-motivated with a strong commitment to teamwork.
• Qualifications and Experience Degree or Diploma in Aviation, Hospitality Management, Customer Service, Tourism, or related field.
• At least three years’ experience as Cabin Crew, including supervisory or senior roles.
• Valid certifications in Cabin Crew operations, Safety and Emergency Procedures (SEP), and First Aid.
• Proven experience in cabin crew management, flight operations, and aviation regulatory compliance.
• Extensive knowledge of customer experience strategies within the aviation sector.
• Proficiency in MS Office; familiarity with cabin crew management platforms is advantageous.
• Qualified female candidates are strongly encouraged to apply.

How to Apply If you meet the above requirements and are interested in this exciting opportunity among cabin crew supervisor jobs in Lusaka, please submit your CV in MS Word format along with a cover letter clearly stating your salary expectations.

Send your application to Apply Now and kindly copy Apply Now. All applications will be treated with strict confidentiality.

Please note that if you do not receive a response within 21 working days from the advertisement date, consider your application unsuccessful. Do not send certificates at this stage.

Job Details Company Brilliance Executive Management Location Lusaka, Zambia Job Type Full Time Category Hospitality Application Email Apply Now