Branch Manager

Key Responsibilities

• Actively sell motorcycles and fast-moving spare parts to walk-in customers, fleets, and local riders to meet monthly branch targets.
• Oversee branch inventory management, ensuring optimal stock levels of motorcycle units and critical spare parts while minimizing variances.
• Record and report on daily sales, walk-in traffic, cash reconciliations, and banking activities to the Regional Sales Manager.
• Coordinate closely with the main warehouse and central logistics for timely stock replenishment, vehicle parts distribution, and product warranty processing.
• Deliver a superior showroom experience by ensuring professional client greetings, transparent product explanations, and proactive follow-ups to cultivate long-term brand loyalty.
• Greet customers, manage expectations, resolve complaints regarding product performance, and coordinate parts replacements with technicians.
• Build strategic relationships with local mechanic workshops, spare parts retailers, and boda boda stages within the branch catchment area.

Skills and Competencies

• Strong operational management skills with an understanding of retail inventory controls and stock-taking procedures.
• Excellent customer service, communication, and conflict-resolution skills.
• Basic technical understanding of motorcycle components or automotive parts is a strong asset.
• Highly organized, honest, and accountable with sharp attention to detail in daily commercial documentation.

Required Qualifications and Experience

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Minimum of three (3) years of retail store or branch management experience, preferably within the automotive, hardware, industrial spare parts, or FMCG sectors.
• Proven track record of managing retail sales quotas and controlling stock/cash reconciliations.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section