Wig Stylist & Customer Experience Assistant

Job Summary

• Our client, a fast-growing beauty brand dedicated to helping clients feel confident, stylish, and effortlessly put together is looking for a Wig Stylist & Customer Experience Assistant.
• This role involves playing a key role in delivering clean, polished wig styling services, supporting customer satisfaction, and maintaining the high presentation standards of the brand.
• The ideal candidate is someone who is organized, passionate about wigs and beauty, has a strong eye for detail, enjoys working with clients, and thrives working in a content-driven environment.

Key Responsibilities
Wig Styling & Customization

• Style wigs for customers based on their preferences, desired look, occasion, and preferred finish.
• Customize wigs where necessary to improve fit, wearability, and overall appearance.
• Straighten, curl, lay, shape, and finish wigs to meet the brands’ styling standards.
• Ensure every styled wig is neat, clean, polished, and ready for customer handover, delivery, or content use.

Wig Maintenance & Revamping

• Carry out wig maintenance services, including washing, conditioning, detangling, drying, and styling.
• Revamp and restore used wigs to improve softness, shape, movement, and overall appearance.
• Handle different wig textures, lengths, and constructions with proper care.
• Maintain proper use of hair care products, styling tools, and equipment to protect wig quality.

Content & Model Styling

• Prepare and style wigs for models, photoshoots, videos, and other company content.
• Support behind-the-scenes styling during content shoots and creative campaigns.
• Work closely with the team to ensure wig presentation is camera-ready and aligned with the brand’s image.
• Assist with creative ideas for styles, looks, and finishes that can support content and product promotion.

Customer Experience

• Advise customers on wig care, styling, maintenance, and product use.
• Assist customers with questions and product recommendations in person and through the company’s customer service channels.
• Provide a friendly, patient, and professional customer experience at all times.
• Help customers feel confident and informed about how to maintain and care for their wigs.

Operations & General Support

• Help prepare, inspect, and neatly package customer orders when required.
• Maintain a clean, organized, and professional styling workspace.
• Properly clean, store, and organize styling tools, equipment, and hair products.
• Support the wider company team with day-to-day operational tasks when needed.

Minimum Qualifications & Requirements

• Diploma or Bachelor’s Degree in Cosmetology, Hairdressing, Beauty Therapy, or a related field from an accredited institution.
• Practical experience in wig styling, with proficiency across different wig textures and constructions.
• Knowledge of wig maintenance, revamping techniques, and proper hair care practices.
• Styling expertise ; ability to confidently straighten, curl, and create polished finished wig styles.
• Strong attention to detail and commitment to producing clean, professional results.
• Customer service skills with excellent communication abilities.
• Organized, reliable, and capable of managing multiple tasks in a fast-paced environment.
• Willingness to learn and adapt to the company’s products, styling standards, and customer service approach.
• Ability to work independently and collaboratively within a growing team.
• Flexibility to work on weekends and public holidays.
• Comfortable working behind the scenes in a creative, content-driven environment and engaging with models during shoots.
• Candidate MUST be ready to avail themselves and participate in a full physical interview at the company, which will include a practical wig handling expertise assessment.

Added Advantages

• Specialized Certification in Wig Technology, Hair Extensions, or Scalp Health from a recognized training body.
• Professional Training in Customer Experience Management or Service Excellence programs.
• Previous experience in a wig studio, beauty brand, or hair business.