Training Specialist: Brand, Product & Customer Experience

ROLE:
Develop and implement soft skills training for Brand, Product & Customer Experience
 
Duties
Develop and Conduct Sales, Customer handling and Product training for new products
Develop and Conduct Service Operation training
Conduct refresher training for product and service operations
Maintain training records and for all training program
 
Experience
 
Previous track record of delivery of Non-technical training programmes Previous Sales and Service process implementation
 
Develop and Conduct Sales, Customer handling and Product training for new products 
 
Develop curriculum, training material and student guides for Sales, Customer handling and new product training.
Assist with development of annual training plan for rollout of soft skills training.
Deliver Sales, Customer handling and Product training for new products
Identify weak areas within Dealer network for new product and develop training programmes to address weak areas
Maintain online training modules for Sales, Customer handling and product training
 
Develop and Conduct Service Operation training. 
 
Develop programmes for Service Operation training
Deliver Service Operation training for all stakeholders
Identify weak areas within Dealer network for Service operation and develop training programmes to address weak areas
 
Conduct refresher training for product and service operations
 
Develop programmes for Product and Service Operations
Deliver refresher Product and Service Operations training for all stakeholders 
Identify weak areas within Dealer network for Product and Service Operations and develop training programmes to address weak areas
 
Maintain training records and for all training programmes 
 
Complete training administration of invitations and bookings, training evaluations and assessments.
Capture and maintain all training records for soft skills training 
Issue certificates and training records for each programme