Supervisor - Supermarket

KEY RESPONSIBILITIES

Execute customer service management activities and day-to-day doings of the location CSA. Responsible for overseeing the operations of the dry grocery section, ensuring efficient stock management, and providing excellent customer service.

DUTIES AND RESPONSIBILITIES

• Supervise the daily operations of the dry grocery section, including shelf stocking, inventory management, and product presentation.
• Ensure optimal stock levels and minimize stockouts through effective inventory control.
• Lead and motivate a team of dry grocery staff.
• Provide training and guidance to ensure staff members are knowledgeable about products and customer service expectations.
• Implement inventory control measures to manage stock levels efficiently.
• Conduct regular stock checks, and collaborate with the inventory management team to maintain accuracy.
• Work closely with the merchandising team to create visually appealing displays and promotions.
• Ensure accurate pricing, proper signage, and overall visual cohesion within the dry grocery section.
• Address customer inquiries and concerns related to the dry grocery section.
• Foster a customer-centric environment and ensure a positive shopping experience.
• Daily floor walk through the department with the manager
• Trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover. Ensure Hygiene & housekeeping
• Develop process improvements to maximize sales and profitability.
• Team briefing, promo information sharing, new products details sharing
• Completes inventory management processes, spoilage, sampling, temperature, and sweep worksheets as required.
• Build and sustain a high-performance team and minimizes turnover
• Follows/complies with all applicable health/sanitation procedures and adheres to safe work practices.

SKILL SET/COMPETENCIES

• Strong leadership skills with the ability to motivate and guide a team.
• Comprehensive knowledge of dry grocery products, including different brands and varieties.
• Customer-centric mindset with a commitment to providing an exceptional shopping experience.
• Effective communication skills to liaise with team members and interact with customers.
• Excellent organizational skills to manage stock, displays, and team schedules.
• Good organizational, strong supervisory and interpersonal skills
• Good verbal and written communication skills and detail oriented
• Ability to successfully manage multiple priorities and handle challenging work demands and tightschedules.
• Able to handle many diverse tasks simultaneously and be able to work effectively
•  Strong attentive to details, a creative thinker and a good team player
• Customer Service Focus to ensure positive shopping experiences