Responsibilities

System Setup and Configuration

Working within the existing Salesforce environment, you will:

• Configure initial reports and dashboards, including a master pipeline view, regional and relationship-manager-level pipeline reports, an automated data-quality error check, and a meeting activity report
• Verify and refine the Slack-to-Salesforce and Gmail/Google Calendar-to-Salesforce integration flows so that everyday interactions emails, Slack threads, calendar events are correctly logging to Account and Opportunity records
• Test and document the “Relate to Salesforce” Slack workflow for lead and opportunity creation
• Identify and flag data hygiene gaps or configuration issues for escalation to the system administrator
• Recommend AI-enabled workflows to increase efficiency, team capacity, and ease of uptake

Training Design and Delivery

• Design a training curriculum tailored to at least two user segments: power users External Affairs, Chiefs of Staff and light-touch users senior staff, directors
• Build training materials that center on Slack as the primary interface, supplemented by direct Salesforce access where needed
• Create short, reusable training assets written guides, annotated screenshots, short video walkthroughs designed for delivery in Slack and for ongoing reference
• Support at least one live onboarding session per user group and a feedback loop to capture friction points after initial use

SOP Development and Documentation

• Contribute to the development of role-based standard operating procedures for super users e.g., External Affairs and finance teams, Chiefs of Staff and light-touch users e.g., directors and senior staff who originate leads via Slack
• Translate existing workflow documentation into clear, step-by-step user guides written in plain, accessible language
• Review and document naming conventions and data entry standards to prevent duplicate records and maintain pipeline integrity

Troubleshooting and Ongoing Support

• Serve as a first-line resource for the fundraising team’s questions and troubleshooting during the rollout period
• Triage issues clearly between user error, configuration issues for escalation to the admin/implementation partner, and training gaps
• Document recurring issues and their resolutions to inform a living FAQ or internal knowledge base

Qualifications

Required

• Demonstrated experience operationalizing a CRM within an organization, including documentation, training, and user enablement Salesforce experience required; fundraising environment preferred
• Expert knowledge of Salesforce-Slack integration and Salesforce-Google Workspace Gmail, Google Calendar, Google Drive integration
• Experience creating training materials for non-technical users, with an emphasis on building user confidence and reducing system aversion
• Ability to work within a configured environment without admin-level system build privileges: you will work with what exists, document it, and escalate clearly when changes are needed
• Excellent written communication; SOPs and training materials you have produced should be available as work samples
• Comfort operating across a globally distributed team

Preferred

• Strong understanding of change management dynamics, including strategies for building user confidence and overcoming system aversion
• Significant experience in a nonprofit fundraising environment, specifically with donor or funder relationship management
• Familiarity with Salesforce Nonprofit Success Pack NPSP objects and fundraising-specific workflows Accounts, Contacts, Opportunities, Gift Commitments
• Experience managing CRM rollouts where the primary challenge is user adoption and change management rather than technical build
• Prior work at a research organization, international NGO, or social sector advisory firm