Key Responsibilities

• Managing and maintaining the SACCO’s ICT infrastructure, networks, servers, and applications. 
• Providing technical support to users and ensuring minimal system downtime. 
• Administering the Core Banking/SACCO Management System and related digital platforms. 
• Monitoring system performance and implementing improvements. 
• Managing ICT security, access controls, backups, and disaster recovery procedures. 
• Maintaining network equipment, firewalls, routers, switches, and internet connectivity. 
• Ensuring data integrity, confidentiality, and compliance with ICT policies. 
• Coordinating software upgrades, installations, and system integrations. 
• Maintaining ICT asset inventory and software licenses. 
• Supporting mobile banking, internet banking, ATM, and agency banking platforms. 
• Preparing ICT reports and recommendations for management. 
• Training staff on ICT systems and emerging technologies. 
• Perform any other duties as assigned by the Chief Executive Officer.

Qualifications & Experience

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, or a related field. 
• Professional ICT certifications such as CCNA, CCNP, CISA, CISM, CEH, CompTIA Security+, Microsoft, or related certifications will be an added advantage. 
• Minimum of three 3 years’ relevant work experience in ICT systems administration, networking, or ICT support, preferably within a SACCO, microfinance institution, or banking environment. 
• Experience in managing Core Banking/SACCO Management Systems. 
• Knowledge of network administration, cybersecurity, database management, and system administration. 
• Experience in disaster recovery planning and data backup management. 

Competencies and Skills

The ideal candidate should demonstrate:

• Strong analytical and problem-solving skills. 
• Excellent troubleshooting and technical support capabilities. 
• High level of integrity and confidentiality. 
• Good communication and interpersonal skills. 
• Ability to work under pressure and meet deadlines. 
• Strong project management and organizational skills. 
• Ability to work independently and as part of a team.