Background information about the job or company (e.g., role context, company overview)

PHERNE LODGES is hiring suitable employees for the following positions:

Responsibilities or duties

• Welcome and greet guests warmly upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently, including verifying reservations and processing payments.
• Answer, screen, and direct phone calls to the appropriate departments or personnel.
• Respond to guest inquiries regarding services, amenities, directions, and local attractions.
• Maintain an organized front desk area and ensure all necessary supplies and forms are stocked.
• Handle guest bookings, cancellations, and modifications to reservations accurately.
• Manage guest messages, mail, and parcel deliveries.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain confidentiality of guest information and company records.
• Prepare daily reports, shift handovers, and assist with administrative tasks as assigned.

Responsibilities

• Welcome and greet guests warmly upon arrival, ensuring a positive first impression.
• Manage check-in and check-out procedures efficiently, including verifying reservations and processing payments.
• Answer, screen, and direct phone calls to the appropriate departments or personnel.
• Respond to guest inquiries regarding services, amenities, directions, and local attractions.
• Maintain an organized front desk area and ensure all necessary supplies and forms are stocked.
• Handle guest bookings, cancellations, and modifications to reservations accurately.
• Manage guest messages, mail, and parcel deliveries.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
• Maintain confidentiality of guest information and company records.
• Prepare daily reports, shift handovers, and assist with administrative tasks as assigned.

Skills

Qualifications

How to Apply

Job application procedure
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DEADLINE

5TH SEPTEMBER 2026

Address

KITWE WEST, OFF KALULUSHI ROAD

Plot Number 10494

COUNTRY: Zambia