QSSK-MMA-Market Merchant Activator

Key Responsibilities

Merchant Acquisition & Onboarding

• Identify, recruit, and onboard new MSME merchants onto the digital payment’s ecosystem within assigned catchment areas.
• Drive rapid onboarding of existing customers who are not yet active on the platform.
• Ensure all onboarding documentation KYC, merchant forms is accurately completed and submitted in line with client requirements.

Merchant Activation & Usage Growth

• Activate onboarded merchants to ensure first transaction within defined timelines.
• Drive sustained usage by supporting merchants to process customer payments via the platform.
• Conduct follow-ups to reduce merchant dormancy and improve transaction volumes.

Field Engagement & Training

• Conduct daily field visits based on approved work plans covering assigned branches as per rollout model.
• Train merchants and their staff/agents on the use of the digital payments platform and best practices for collections.
• Execute structured customer engagements using approved scripts to drive onboarding, activation, and transaction uptake.

Performance Delivery Targets & KPIs

• Meet daily and weekly assigned targets on:
• Activated merchants first transaction
• New merchants onboarded

Data Capture, Reporting & Compliance

• Capture and submit all required customer KYC, onboarding, and activity data accurately and on time.
• Provide daily and weekly performance reports visits, onboarding, activations, issues.
• Escalate customer issues, operational risks, or reputational concerns promptly.
• Collect, record, store, and transmit all customer queries in the prescribed manner.
• Inform the client’s designated officers of all events that may impact the client’s reputation in a timely manner.

Merchant Retention & Relationship Management

• Monitor merchant activity and proactively re-engage inactive/dormant merchants.
• Collect feedback from merchants to support continuous improvement of the product and onboarding processes.
• Support initiatives aimed at improving retention, churn, and usage rates.

Collateral Management

• Collect and manage assigned customer collateral, issuing it to customers as prescribed.
• Return any unused collateral to the designated officers in a timely manner.

Compliance & Code of Conduct

• Adhere to the client’s code of conduct at all times.
• Ensure compliance with KYC, data protection, and brand standards.

Qualification and Experience

Education

• Diploma or Bachelor’s degree business-related preferred but not mandatory.

Experience

• Early-career candidates with 1–2 years’ experience.
• Experience in sales, field marketing, or agent network exposure is preferred.
• Familiarity with local trading environments markets, MSMEs within assigned branch locations.

Knowledge & Skills

• Basic understanding of digital payments, mobile money, or Paybill systems preferred but not mandatory.
• Strong sales, persuasion, and customer engagement skills.
• Ability to conduct structured field visits and manage daily activity plans.
• Basic data capture and reporting skills mobile tools, forms, simple Excel/Apps.