Responsibilities

Roaming & Interconnect Management

• Develop and execute roaming and interconnect strategies aligned with business objectives.
• Negotiate and manage roaming and interconnect agreements with local and international operators.
• Identify and onboard new roaming partners to expand Airtel Malawi’s global network reach.
• Ensure timely implementation of roaming and interconnect connectivity and billing arrangements.

Product Development & Commercial Management

• Develop and manage roaming and international calling products for prepaid and postpaid customers.
• Design innovative pricing models, bundles, and promotions to drive customer adoption and revenue growth.
• Conduct market research, business case development, and profitability analysis for new initiatives.
• Monitor product performance and implement optimization initiatives to improve revenue and customer experience.

Go-to-Market & Customer Experience

• Develop and execute GTM strategies and campaigns for roaming and international calling products.
• Collaborate with Marketing, Sales, Finance, Technology, and Customer Experience teams to ensure successful product launches.
• Monitor customer feedback and usage patterns to continuously improve product offerings and customer satisfaction.

Market Intelligence & Innovation

• Monitor competitor activities, market trends, and industry developments.
• Identify opportunities for new products, partnerships, and revenue streams.
• Provide regular insights and recommendations to support strategic decision-making.

Qualifications

Qualifications & Experience

Education

• Bachelor’s Degree in Business Administration, Marketing, Telecommunications, Computer Science, Economics, or a related field.

Experience

• Minimum of 2 years’ experience in the telecommunications industry.
• Strong understanding of telecom products, pricing, billing systems, and market dynamics.
• Advanced proficiency in Microsoft Office applications, particularly Excel, Access and PowerPoint.
• Proven experience in stakeholder management and commercial negotiations

Technical Competencies
•    Roaming & Interconnect Management
•    Product Development & Lifecycle Management
•    Commercial & Revenue Management
•    Financial Analysis & Business Case Development
•    Market Research & Competitive Analysis
•    Data Analytics & Reporting