IT Support Officer

Job Summary

• We are seeking a proactive and detail-oriented IT Support Officer to join our team in Abuja, Nigeria.
• The ideal candidate will provide technical support and ensure the smooth operation of IT systems and infrastructure.
• This role involves hands-on support with Microsoft 365, Power Apps / Automate, network management, and system administration.

Key Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve IT-related problems in a timely manner.
• Install, configure, and maintain IT systems and devices.
• Manage user accounts, permissions, and licenses on Microsoft 365.
• Ensure efficient use of applications such as Teams, SharePoint, and OneDrive.
• Develop, maintain, and troubleshoot solutions using Power Apps and Power Automate.
• Support process automation and workflow optimization.
• Monitor and maintain network infrastructure, including routers, switches, and firewalls.
• Diagnose and resolve network performance issues.
• Ensure the security and reliability of servers and workstations.
• Manage backups, updates, and system upgrades.
• Implement cybersecurity measures and best practices.
• Maintain accurate records of IT assets, incidents, and resolutions.
• Provide regular reports on system performance and issues.
• Work closely with other departments to understand IT needs.
• Provide training and guidance to end-users on IT systems and tools.

Requirements
Educational Qualification:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, ITIL are a plus.

Experience:

• Minimum of 2 years of experience in IT support or a related role.
• Hands - on experience with Microsoft 365, Power Apps / Automate, and networking.