I.T. Administrator (Infrastructure)

About

Overview

Hiring Path:

• Open to the public

Who May Apply/Clarification From the Agency:

This position is open to:
• All Interested Applicants / All SourcesFor USEFM – FP grade is FP-06. Actual FP salary authorized by Washington D.C.

Security Clearance Required:

Public Trust – Background Investigation

Appointment Type

Permanent

Marketing Statement:

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Summary:

The U.S. Mission in Lusaka, Zambia is seeking eligible and qualified applicants for the Information Technology (I.T.) Administrator – Infrastructure in the Diplomatic Technology office.

Supervisory Position:

No

Relocation Expenses Reimbursed:

No

Travel Required:

Occasional Travel

Travel required to attend training.

Duties

The Information Technology (IT) Administrator is a member of the Diplomatic Technology team. Administer IT systems ensuring confidentiality, integrity, and availability. This involves providing Tier 1 and Tier 2 technical support to customers through multiple channels, conducting system analysis and configuration management, and operating systems with a post-wide impact level. Collaborate with cross-functional teams to address complex technical issues. Assist in network security measures, conduct system audits for compliance, and educate users on information security best practices. Participation in Diplomatic Technology (DT) initiatives and fulfillment of other assigned duties round out the role, emphasizing a comprehensive approach to IT administration and support. Utilize system administrator privileges to provide Tier 1 and Tier 2 technical support for both on-premises, cloud-hosted applications, platforms, and server infrastructure. Manage service requests and IT incidents across all contact channels, performing ticket triage, and handling incidents in line with service desk targets and ICASS standards. Create, assign, or update tickets on behalf of customers as needed.

Qualifications and Evaluations

Requirements:

All selected candidates must be able to obtain and hold a:

• • Security Certificate;

All selected candidates will be subject to a background investigation and may be subject to a pre-employment medical exam.

Selected candidate must be able to begin working within a reasonable period of time (6 Weeks) upon receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Education Requirements:

Bachelor’s degree in Computer Science, Information Systems, Electrical Engineering, Library and Data Science/Analytics, or Audio/Visual Communications and Technology is required.

Evaluations:

You will be evaluated against the qualifications and requirements in this vacancy announcement.
You may be asked to complete a pre-employment language or skills test.
You must complete the application form and provide the required documents. Your application must address all the position qualifications and requirements including education, experience, language, and any knowledge/skills/abilities listed. If you fail to submit a complete application, then your application may be disqualified for this position.

Qualifications:

Experience:

A minimum of 2 years of experience in computer networking operations, network management or utilization of computer systems.

Language: 

Fluent English Speaking/Reading/Writing is required.

Good Working Knowledge Bemba/Nyanja Speaking/Reading/Writing is required.

Job Knowledge:

Knowledge is required in the following portfolios: systems analysis and design techniques; computer equipment operations management; hardware, software, and cloud-based technologies; computer networking; technical aspects of analysis, computer application software development concepts, and management advisory services.

Skills And Abilities:

Proficiency in office productivity suites such as Microsoft 365, Google Workspace, and OpenOffice. Possesses strong problem-solving and communication skills that facilitate working with people of different cultural background, language, technical knowledge, and seniority. Possess strong communication and presentation skills and understand how to tailor information to the audience.

How to Apply

How to Apply:

Click the “Apply to This Vacancy” button at the top of the page to begin your application. For an instructional video on how to apply click here.

Please address all relevant experience, education, language skills (including English), and job related skills or requirements in your application.

You may edit your application any time before the vacancy closing date. If you fail to submit a complete application by the vacancy closing date of this vacancy, then your application may be disqualified for this position.

For a copy of the complete position description, please contact the HR Office.

To request a reasonable accommodation, please contact the HR Office.

Required Documents:

All Applicants:

• • Residency Permit (if applicable)

• • Work Permit (if applicable)

• • University Degree (if applicable)

• • University Transcript (if applicable)

• • Language Scores (if applicable)

• • Driver’s License (if applicable)

• • Certificate (if applicable)

• • Professional License (if applicable)

• • Resume/CV (if applicable)

In addition, Eligible Family Member (EFM) Applicants must submit:

• • Copy of Sponsor’s Travel Orders/Assignment Notification (or equivalent)

• • Passport copy

• • DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)

• • SF-50 (if applicable)

Next Steps:

The HR Office will contact successful applicants. For more information on applying for jobs or employment with us, please visit the U.S. Mission website U.S. Embassy or follow us at LinkedIn.

Thank you for your application and your interest in working with us.