HR, Administration & Operations Officer

HR, Administration & Operations Officer Jobs in Lusaka at Africa’s Gate Africa’s Gate, a dynamic and expanding company specializing in Bus Hire and Water Bottling services, is seeking a dependable, organised, and proactive individual for the role of HR, Administration & Operations Officer.

This full-time position is based in Lusaka, Zambia, and offers an excellent opportunity to contribute to multiple facets of our growing business. Key Responsibilities for HR Administration Operations Officer Jobs in Lusaka Human Resources Maintain comprehensive employee records and personnel files.

Monitor staff attendance, leave requests, and punctuality. Support recruitment processes, including interviews and onboarding.

Manage staff welfare and address daily HR concerns. Assist management with disciplinary actions and performance evaluations.

Ensure adherence to company policies and procedures across all employees. Bus Hire & Bookings Respond promptly to bus hire inquiries from customers.

Manage bookings, prepare accurate quotations, and maintain a detailed trip schedule. Coordinate with drivers and management to ensure smooth operations.

Follow up on payments and confirm bookings with clients. Distribute trip details to drivers and relevant personnel.

Keep thorough records of all bus hire activities and transactions. Water Bottling Operations Assist with daily administrative tasks at the water bottling facility.

Monitor attendance and work schedules of factory staff. Maintain production and operational documentation.

Support management in coordinating factory personnel. Oversee administrative supplies and general office requirements.

Ensure compliance with workplace procedures and company standards. Prepare basic operational reports for management review.

General Administration Manage office correspondence, filing systems, and record keeping. Prepare reports, invoices, quotations, and other business documents.

Handle phone calls, WhatsApp inquiries, and customer communications professionally. Maintain both physical and electronic records accurately.

Assist management in daily business operations and other assigned duties. Qualifications and Requirements Minimum Grade 12 certificate required.

Diploma or Degree in Human Resources, Business Administration, Management, Office Administration, or related fields is advantageous. Previous experience in HR, administration, transport, manufacturing, or operations is preferred.

Proficient in Microsoft Word and Excel. Strong written and verbal communication skills.

Excellent organisational and time management abilities. Capable of working independently with minimal supervision.

Trustworthy, mature, responsible, and able to maintain confidentiality. Comfortable interacting with employees, drivers, customers, and management.

Ability to multitask and thrive in a fast-paced environment. About the Ideal Candidate for HR Administration Operations Officer Jobs in Lusaka We are looking for a hands-on, organised professional who is firm yet fair, and willing to take ownership of their responsibilities.

This role extends beyond traditional office duties, requiring a thorough understanding of the daily operations of both the bus hire business and the water bottling factory. The successful candidate will proactively identify issues, follow up on pending matters, and keep management well-informed.

If you are diligent, organised, and ready to assume responsibility, we encourage you to apply. How to Apply Interested candidates should submit their CV along with a brief application letter to Apply Now.

Applications can also be sent via WhatsApp to 0964081443. Africa’s Gate Bus Hire | Water Bottling Lusaka, Zambia