Job Mission

Interact with customers in a professional, friendly, and empathetic manner. Respond to customer inquiries, concerns, and complaints promptly and effectively. Provide accurate information about products, services, policies, and procedures. Assist customers in selecting the right products or services based on their needs. Identify and assess customer issues or problems and provide appropriate solutions. Escalate complex or unresolved issues to the relevant department or supervisor. Follow up with customers to ensure that their concerns have been resolved satisfactorily. Maintain thorough and accurate records of customer interactions and transactions
 

Duty station

• Central District (Addis Ababa, Shagar, Bishoftu, Woliso, Wolkite Werabe and its area)
• North West District (Bahir Dar, Gonder, Motta, Bichena, Benishangul-Gumuz and its area)
• Central East District (Adama, Batu, Asella, Robe Dida and its area)
• North East District (Dessie, Mekelle, Kombolcha, Afar and its area)
• South District (West Arsi, Sidama, Wolaita, Dilla, Borena, Guji, Halaba and its area)
• South East District (Bale and its area)
• South West District (Jimma, Tepi,  Wollega, Gambela, Bedele, Gore, Metu, and its area)
• East District (Dire Dawa, Harar and its area)
• Somali Region ( Jigjiga, Gode and its area)