Responsibilities

• Welcome guests and manage check-in, check-out and reservations.
• Handle inquiries, requests and complaints professionally and efficiently.
• Maintain accurate guest records and ensure data confidentiality.
• Coordinate with other departments to ensure smooth guest experiences.
• Process payments, cash handling and daily transactions accurately.
• Exhibit a positive attitude, professionalism and a strong commitment to service excellence.
• Work flexible shifts including weekends and public holidays.

Requirements

• Male candidates are encouraged to apply
• Certificate, Diploma or Degree in Business Administration, Hospitality, Tourism or a related field is required.
• Previous experience in a similar role in the hospitality industry is a must.
• Strong communication and interpersonal skills.
• Proficient in computer applications and hotel management systems PMS.
• Fluent in English; other languages are an added advantage.