Role Overview / Purpose
The Embedded PMO Resource will provide dedicated, onsite Project Management
Office (PMO) support to the Bank Client under a Visa Implementation Services
engagement. The role is focused on driving disciplined execution of priority
Visa–Bank Client initiatives by strengthening governance, coordinating
stakeholders, tracking delivery, managing risks and dependencies, and ensuring
high‑quality, on‑time outcomes across multiple concurrent workstreams.
This is an execution and coordination role, not a strategy or advisory
position.
Engagement Model
- Engagement Type: Fixed‑term embedded PMO support
- Duration: 6 months
- Work Model: Onsite, based at Bank Client offices
- Engagement Sponsor: Visa Implementation Services
- Reporting Line:
- Day‑to‑day operational reporting to designated Bank Client PMO
/ initiative lead
- Functional dotted‑line reporting to Visa Implementation
Services PMO / engagement lead
- Role Nature: Single, dedicated PMO resource acting as the
central point of coordination between Bank Client teams and Visa subject
matter experts
Key Responsibilities
- Act as the single point of coordination for all in‑scope
Visa–Bank Client initiatives under the engagement
- Establish and maintain structured PMO governance across
multiple concurrent initiatives
- Develop and manage integrated initiative plans, milestones,
timelines, dependencies, and key deliverables
- Track execution progress against agreed plans, timelines, and
success metrics
- Identify, log, and actively manage risks, issues, and
dependencies, including escalation where required
- Coordinate inputs and activities across Bank Client business,
technology, operations, and delivery teams
- Liaise with Visa subject matter experts (Products, Technology,
Risk, Analytics, Managed Services, Marketing, Client Success) to enable
timely and effective implementation support
- Support preparation, consolidation, and validation of
implementation documentation and reports
- Ensure execution discipline, follow‑through on agreed actions,
and closure of open items
- Facilitate decision‑making through clear data, status
visibility, and structured escalation
Key Deliverables & Outputs
- Integrated initiative plans covering all in‑scope workstreams
- Weekly status reports providing clear visibility on progress,
milestones, risks, issues, dependencies, and required actions
- Centralized risk, issue, and dependency log with tracked
mitigation actions
- Stakeholder action trackers and decision logs
- Consolidated implementation documentation across initiatives
- Executive‑ready summaries for governance forums and senior
stakeholders
- Clear handover documentation at the end of the 6‑month
engagement
Stakeholder Management & Governance
- Serve as the central PMO contact for Bank Client stakeholders
involved in Visa‑supported initiatives
- Coordinate closely with Visa subject matter experts to align on
scope, sequencing, dependencies, and delivery expectations
- Support establishment and running of appropriate governance
forums (working sessions, reviews, steering check‑ins as applicable)
- Ensure consistent, timely, and accurate communication across
all stakeholders
- Escalate risks, delays, and decision bottlenecks proactively to
maintain delivery momentum
Skills & Experience Required
- Strong PMO or project management experience managing multiple
concurrent initiatives
- Proven experience in execution tracking, risk and issue
management, and delivery governance
- Excellent coordination and stakeholder management skills in
complex, cross‑functional environments
- Strong written and verbal communication skills, including
executive‑level reporting
- High attention to detail with the ability to manage
dependencies and follow through on actions
- Structured, disciplined, and delivery‑focused working style
- Ability to work onsite and integrate seamlessly into client
teams
Preferred Background / Experience
- Experience in banking, financial services, payments, or large‑scale
digital transformation initiatives
- Prior experience working with or within card schemes, payment
networks, or financial technology environments
- Exposure to initiatives such as digital payments, acceptance
digitization, tokenization, virtual cards, and sector‑specific banking
solutions
- Experience working in embedded client roles or matrix
environments involving external partners
Out of Scope (Explicit Exclusions)
- Strategy development, market studies, or advisory consulting
not directly related to execution support
- Technology acquisition, system procurement, or vendor selection
- Systems analysis or diagnostics not explicitly defined within
the agreed engagement scope
- Implementation services outside the defined Visa–Bank Client
initiatives
- Provision of additional Visa resources beyond the dedicated PMO
role
Success Measures
- Clearly structured governance and execution discipline across
all in‑scope initiatives
- Consistent, accurate, and actionable weekly reporting with no
visibility gaps
- Improved coordination and alignment between Bank Client teams
and Visa subject matter experts
- Proactive identification and resolution of risks, issues, and
dependencies
- On‑time delivery of agreed milestones and outputs across
initiatives
- Positive stakeholder feedback on clarity, responsiveness, and
execution effectiveness
Smooth transition and documented handover at the
end of the engagement
