Customer Service Officer

• Respond to customer inquiries, issues, and requests via phone, email, or chat.
• Provide exceptional customer support and assistance in a timely and professional manner.
• Assist customers with product information, troubleshooting, and problem resolution.
• Maintain accurate and detailed records of customer interactions and transactions.
• Process orders, returns, and exchanges following established procedures.
• Collaborate with other team members and departments to resolve customer concerns.
• Stay updated on product knowledge and company policies and procedures.
• Identify and report trends in customer feedback to improve products and services.
• Deliver a positive and personalised customer experience.