CUSTOMER SERVICE CONSULTANT – GABORONE – Hollard Botswana

To deliver exceptional customer service at the branch level by assisting clients with insurance inquiries, policy administration, claims support, and general service requests.

The role ensures a seamless customer experience, builds strong client relationships, and supports business growth through excellent service delivery.

• Type: full-time
• Location: Gaborone
• Category: Customer Service
• Closing Date: 2026-07-29

Key Responsibilities

• Provide professional, efficient, and courteous service to walk-in clients, and digital platform users.
• Assist customers with policy enquiries, premium payments, claims processing, and general insurance-related queries.
• Handle customer complaints promptly and escalate complex issues to ensure timely resolution.
• Process policy endorsements, and cancellations in line with company procedures.
• Maintain accurate data entry and recordkeeping of all customer transactions and details.
• Support customers with document submission and verification for policy-related matters.
• Identify cross-selling and upselling opportunities to promote insurance products and services.
• Ensure adherence to company policies, regulatory requirements, and service standards.
• Maintain accurate and confidential customer records in line with data protection regulations.
• Prepare and submit reports on customer service activities as required.

Requirements

• Bachelor's Degree in Business, Insurance, or a related field (recommended).
• Professional certification in customer service or insurance will be an added advantage.
• Certificate of Proficiency in Long Term Insurance (Co
• P).1-3 years' experience in a customer service or client-facing role.
• Experience in insurance or financial services is an added advantage.
• Excellent communication and interpersonal skills
• Strong customer service orientation and problem-solving skills
• Ability to handle customer complaints effectively
• Good organisational and time management skills
• Attention to detail and accuracy
• Computer literacy (MS Office and customer systems)
• Ability to work under pressure in a fast-paced environment

How to Apply

Apply by email: Apply Now