Control Room Supervisor

Job Purpose

To coordinate activities at the control room command center includes coordination of all security systems, alarms, CCTV, GPS tracking, field personnel, and emergency response activities. The Control Room Supervisor ensures timely communication, accurate ERP-based documentation, and effective escalation to guarantee safety, asset protection, and operational continuity.

Duties & Responsibilities

1. Coordinate and ensure proper shift takeover and handover, ensuring all pending issues, incidents, alarms, and system faults are fully communicated.
2. Lead in preparation of comprehensive shift summary reports and ensure that all Occurrence Book (OB) entries are updated and maintained strictly in the ERP system.
3. Receive and log all calls, radio messages, digital communication, and alarms into the ERP or relevant reporting system.
4. Ensure update of Situation Reports (SITREPs) on an hourly basis and escalate any abnormalities immediately.

1. Maintain continuous radio and phone communication with guards, supervisors, response teams, and substations.
2. Ensure all communication devices remain functional and report faults immediately.
3. Coordinate emergency communication with internal teams and external responders (police, ambulance, fire brigade).
4. Provide guidance to duty controllers, guards and supervisors during incidents and ensure high priority issues are escalated immediately to the Operations Manager.

1. Continuously monitor CCTV feeds, conduct regular screen patrols, ensure all cameras are functional, and record and classify all incidents for escalation and investigation.
2. Retrieve and supply authorized CCTV footage to support investigations.

1. Oversee the monitoring of  all alarm systems (radio, GSM, IP, panic buttons), dispatch response teams promptly, track their movement until closure of incidents, and document all alarm data, including activation time, response time, and actions taken.
2. Generate report of alarm and system faults and coordinate with technical teams for timely restoration on a daily basis.

1. Monitor fleet GPS/vehicle tracking dashboards for movement, speed, route deviations, fuel anomalies, unauthorized stops, and document all irregularities and generate weekly reports
2. Monitor supervisors’ patrol movements and prepare detailed movement reports for the Operations Manager

1. Lead in conducting  random register checks for guards across assignments to confirm attendance and alertness, especially high risk assignments.
2. Generate weekly report of all guard absenteeism, lateness, or missing shifts
3. Observe and report any potential risks, misconduct, or performance issues among field personnel.

1. Monitor all client-installed security systems (alarms, CCTV, electric fences, sensors, fire systems) and escalate all faults to the technical department.
2. Identify and report potential operational vulnerabilities or security risks at client locations.

1. Manage and account for petty cash assigned to the control room, ensuring proper documentation, reconciliation, and immediate reporting of discrepancies.

1. Coordinate emergencies, disturbances, or operational disruptions to ensure swift resolution.
2. Maintain strict confidentiality over client information and internal communications.
3. Perform any other duties assigned by the Operations Manager.

 Minimum Qualifications

• Bachelors in Security Management, Criminology, ICT, Communications, or related field.
• Training in CCTV operations, alarm monitoring, or radio communication (added advantage).
• Report writing skills
• Computer and MS Office skills.
• 1–5 years’ experience in a security control room environment

Interested candidates to submit applications and c.v to:hr@totalsecuritykenya.com