Consumer Affairs Intern (1 Position)

Consumer Affairs Intern Jobs in Kasama – Energy Regulation Board (ERB) The Energy Regulation Board (ERB), a statutory authority established under the Energy Regulation Act No. 12 of 2019, invites applications from motivated and qualified Zambian nationals for the position of Consumer Affairs Intern at its Northern Region Office located in Kasama, Zambia.

This internship opportunity offers hands-on experience in consumer affairs within the energy sector. About the Consumer Affairs Intern Position Reporting directly to the Consumer Affairs Officer for the Northern Region, the successful candidate will provide essential support to the Consumer Affairs Section.

This full-time internship spans an initial period of five months, with a possibility of extension based on performance and organizational needs. Key Responsibilities for Consumer Affairs Intern Jobs in Kasama Assist with the recording, organizing, and filing of consumer-related documents.

Manage front desk operations, including handling inquiries and directing visitors. Support stakeholder engagement activities to foster positive relationships.

Assist in the processing and resolution of consumer complaints. Undertake other administrative duties as assigned by supervisors.

Qualifications and Eligibility Possession of a Full Grade 12 School Certificate or its equivalent. At least a Diploma in Public Relations, Public Administration, Business Administration, Marketing, or a related Social Science or Business discipline.

Applicants should preferably be residents of Kasama. Graduation date must be no earlier than 1st January 2023.

Internship Duration and Employment Details This internship is offered on a full-time basis for an initial duration of five months. The Energy Regulation Board reserves the right to extend the internship period depending on the intern's performance and organizational requirements.

Application Process for Consumer Affairs Intern Jobs in Kasama Interested candidates who meet the stated qualifications should prepare and submit the following documents in PDF format:

• Application letter expressing interest in the internship.
• Updated curriculum vitae (CV) including contact details for at least two professional referees.
• Certified copy of Grade 12 School Certificate.
• Certified copies of diploma or degree certificates.
• Copies of any relevant professional qualification certificates.

Please send your application via email to Apply Now with the subject line "Northern Region Intern". Note that hard copy applications will not be accepted.

Important Dates and Additional Information All applications must be received by Friday, 22nd May 2026. Late submissions will not be considered.

Only shortlisted candidates will be contacted for further assessment. The Energy Regulation Board (ERB) is committed to equal employment opportunities and encourages applications from both male and female candidates.

Any form of lobbying will result in automatic disqualification.