Purpose of the Job: To achieve sustainable growth and profitability of the Bank through cross selling the Bank’s products and services, acquiring & retaining customers, improving customer services and building strong customer relationships to maximize resources mobilization efforts, managing overall retail banking operations at the assigned branch.

Generic Functions:

• Prepare /review work plans/budgets of the branch and monitor its execution

• Embody the bank’s good culture & corporate image 

• Demonstrate the Bank’s code of conduct, ascertain that subordinates abide by same and manage disciplinary concerns

• Provide services as per the service level agreement, follow- up and monitor subordinates to do the same 

• Contribute to the bank’s profitability as per the target set

• Mentor and coach subordinates towards effective career development

Specific Functions:

• Plan and lead the enhancement of the resource mobilization activity of the branch by organizing and effectively coordinating the branch workforce

• Check whether the Branch’s books of accounts are in balance, review Income & Expense Summary Accounts of the Branch & apply strict follow-up on controllable expenses

• Ensure that transactions are authorized immediately and end-of-business cycle processes are done on a timely basis