Job description Customer Service Officer Reports to: Customer Service Team Leader Role Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries. Key Responsibilities: Inquiry Handling & Identity Verification: Respond to customer inquiries via App, web, and social media; perform strict KYC (Know Your Customer) verifica

Customer Service Team LeaderReports to: Business DirectorRole Summary: Serves as the "brain" of the front-line service team, managing complex cases, quality assurance, and on-site operations.Key Responsibilities:Escalation Handling: Take full ownership of complex issues, severe complaints, and high-risk cases escalated by CS Officers; provide final solutions within SLA timelines.Authorization &amp

Customer Service Officer Reports to: Customer Service Team LeaderRole Summary: The face of the company, responsible for accurately executing standard procedures and handling daily client inquiries.Key Responsibilities:Inquiry Handling & Identity Verification: Respond to customer inquiries via App, web, and social media; perform strict KYC (Know Your Customer) verification using NRC numbers or